Description

Metrolina Eye Associates (MEA) is a growing, multi-location ophthalmology practice seeking a proven Director of Clinical Operations to lead and standardize clinic operations across 7 locations. This is a senior leadership role for an experienced ophthalmology operator who builds high-performing teams, drives accountability, and improves measurable clinical performance.

Key Responsibilities

• Drive consistency and operational excellence across all clinics
• Build, implement, and enforce SOPs and clinical workflow standards
• Develop leaders, coach performance, and create a culture of accountability
• Optimize staffing execution and daily clinical readiness (flow, rooms, supplies, testing)
• Partner cross-functionally with IT/EHR, RCM, Surgery Scheduling, and Optical teams
• Establish a KPI-driven operating rhythm and deliver sustained improvements

Core Outcomes (What You’ll Own)

• Standardized workflows and consistent execution across all locations
• Team member retention
• Clinic cycle time and patient flow
• Patient satisfaction
• Template utilization / fill rate

Leadership Structure
You will lead a multi-tier clinical team designed for scale and accountability:

• Clinical Manager (Multi-Site)
• Clinical Trainer (direct report)
• Oversight of Regional Lead Technicians (reporting to Clinical Manager)
• Total clinical team size: ~30–40 team members

90-Day Focus
The first 90 days will be spent:

• Building trust with clinical teams and leadership
• Rounding in clinics to evaluate execution, gaps, and variation between sites
• Learning MEA standards and operational priorities
• Delivering a focused action plan tied to KPIs and measurable improvement

Compensation: Competitive salary based on experience. Bonus potential tied to operational milestones and KPI performance.

Reports to Chief Executive Officer

Benefits include:

• Medical Insurance
• Health Savings Account - Employer Funded
• Life and AD&D Insurance - Employer Provided
• Dental Insurance
• Additional Voluntary Insurance Benefits Available
• Traditional & Roth 401(k) - Employer Match
• Vision Care and Optical Shop Discounts
• Paid Time Off
• Continuing Education Expense & Ophthalmology Society Reimbursement

Requirements

Required

• Ophthalmology clinical operations leadership experience (required)
• 5–7+ years in clinical operations leadership within ophthalmology
• Demonstrated success improving clinic throughput, cycle time, and staffing execution
• Strong leadership and communication skills with the ability to drive change through influence and accountability
• Comfort working in a high-volume environment with multiple physicians and locations
• Occasional evening/weekend work based on operational needs

Preferred

• COT, COE, COMT, or COA strongly valued
• Bachelor’s or Master's degree in Healthcare Administration, Business, or related field
• Strong experience with EHR systems and workflow optimization