Description

The Volunteer Program Coordinator oversees all aspects of Science Museum Oklahoma’s Volunteer and Internship Program. This role is responsible for designing, implementing, and maintaining a high-quality program that includes recruitment, screening, placement, and scheduling of volunteers and unpaid interns. The Coordinator conducts orientation, training, onboarding, coaching, and, when necessary, separation of program participants. This position also ensures that all volunteer and internship activities comply with federal, state, and local regulations, as well as internal museum policies.

• Design, implement and coordinate the Volunteer & Internship Program for Science Museum Oklahoma
• Responsible for staying current on laws and policies that affect the program and ensuring that all program operations remain in compliance with applicable guidelines and evolving legislation
• Responsible for maintaining and updating the volunteer handbook and onboarding guide
• Keep track of volunteer and intern records and hours
• Responsible for updating the volunteer information systems database
• Works with supervisors and Museum leadership to determine volunteer staffing needs
• Recruits and places program volunteers, event volunteers, and unpaid interns by attending job fairs, posting opportunities on the Museum website, screening applications, interviewing candidates, and offering volunteer placements
• Ensure that volunteers & unpaid interns receive proper background checks according to policy
• Responsible for training, onboarding, coaching, and termination of individual volunteers and unpaid interns
• Schedule and coordinate volunteers and unpaid interns during events and functions
• Act as a liaison between the Museum and community partners bringing volunteers
• Develop long term strategies for volunteer and intern engagement
• Stay within the determined budget each fiscal year
• Support additional museum initiatives as assigned to spark curiosity and promote discovery learning experiences

Requirements

Minimum Qualifications

Three (3) or more years of work experience as a volunteer coordinator at a non-profit organization
Computer literate: proficient in Microsoft Office, particularly Word and Excel

Preferred Qualifications

Bachelor’s degree in business management, communications, human relations, or another relevant discipline

Availability Requirements

Ability to adjust work hours to support events outside of regular business hours (evenings and weekends) as needed for the volunteer program, typically about once per month depending on the time of year

Knowledge, Skills, and Abilities

• Professionally represent Science Museum Oklahoma and its mission.
• Ability to foster a supportive and inclusive learning environment where all guests feel welcome to experiment and create.
• Must work well with children and be comfortable engaging audiences in a fun and energetic way, including being silly and animated in front of both kids and adults.
• Excellent communication skills, including proficient writing and editing abilities.
• Approachable, kind, and confident demeanor, with a willingness to receive and implement feedback.
• Independent and proactive work ethic, with the ability to identify and complete tasks with minimal direction, while also thriving in a cooperative team environment

Working Conditions

This position has direct or supervisory responsibilities over the volunteers and interns in the Volunteer & Internship Program but does not supervise other staff. This position must maintain positive working relationships with management, employees, applicants, volunteers, interns, vendors, corporate groups, community partners, and the general public.

Introductory Period

This position has been designated with a 90-day Introductory Period. The Introductory Period gives you time to fully learn your new role and adapt to your new work environment. It gives the Museum time to provide training, feedback and performance review. Prior to the end of the 90-days your supervisor will conduct a review of your overall performance and behavior to determine if you need a performance improvement plan, extra training, or if you are already working at full performance. Participation in, or completion of the Introductory Period does not impact your “at-will” employment relationship with Science Museum Oklahoma. You or the Museum may still terminate your employment at any time and for any reason, with or without cause. The Introductory Period also does not affect the benefits that you are offered as a regular (FT/PT) employee at the Museum. The 90-day Introductory Period simply gives both you and Science Museum Oklahoma an opportunity for learning, training, feedback and performance review.