Description

Role and Responsibilities: 

Reporting to the President, the Clinical Procedural Specialist works closely with customers within their assigned region to support the successful adoption and utilization of Adaptiiv’s solutions. Acting as a trusted clinical resource, this role helps customers optimize workflows, achieve their clinical objectives, and realize the full value of Adaptiiv’s software, devices, and services. The Clinical Procedural Specialist combines clinical expertise, training, customer engagement, and problem-solving to support customers throughout their journey, while serving as an advocate for customer success and satisfaction. Key responsibilities include, but are not limited to:

Customer Engagement & Relationship Building:

• Drive adoption, utilization, and growth within existing customer accounts by identifying opportunities to expand clinical use, increase ordering activity, and maximize customer value.
• Develop and maintain trusted advisor relationships with key stakeholders, including medical physicists, dosimetrists, radiation oncologists, therapists, administrators, and department leadership.
• Serve as the clinical and operational subject matter expert on Adaptiiv solutions, providing guidance on best practices, workflow optimization, and successful implementation strategies.
• Proactively engage customers to understand clinical, operational, and business challenges, and develop action plans that improve adoption, satisfaction, and long-term account growth.
• Identify and cultivate internal champions and key opinion leaders who can support broader adoption within departments, networks, and affiliated treatment centers.
• Partner with the Commercialization team to identify expansion opportunities within existing accounts, including new clinical applications, additional users, software subscriptions, and multi-site deployment opportunities.
• Monitor account health, utilization trends, and customer engagement metrics, taking proactive action to address barriers to adoption and reduce the risk of account attrition.
• Demonstrate a continuous improvement mindset by regularly evaluating account strategies, customer outcomes, and engagement approaches, implementing new tactics to drive customer success and business growth.
  

Field Sales Support:

• Meet or exceed utilization targets within the assigned territory.
• Develop and execute territory account plans focused on customer adoption, retention, and expansion.
• Partner with the Commercialization team to support customer meetings, demonstrations, presentations, and account reviews.
• Identify and qualify expansion opportunities within existing customer accounts, including new users, new clinical applications, software subscriptions, and multi-site deployments.
• Represent Adaptiiv at trade shows, conferences, customer events, and educational programs.

Implementation & Training:

• Deliver customer software training, procedural training, and workflow optimization support.
• Develop and communicate best practices to maximize adoption and clinical success.
• Document training activities, technical issues, workflow recommendations, and customer feedback.
• Support patient part ordering processes and treatment planning workflows, as required.
• Provide ongoing technical and procedural guidance to clinical teams

Customer Support & Advocacy:

• Serve as the primary resource for customer clinical issues, coordinating internal experts as needed.
• Act as the voice of the customer by identifying barriers to adoption and recommending improvements to processes, products, and customer experience.
• Support customer participation in clinical evidence generation, beta programs, and product evaluation initiatives.

Clinical Expertise & Knowledge Sharing:

• Serve as a clinical expert on Adaptiiv products, workflows, and radiation therapy applications.
• Educate physicians, physicists, dosimetrists, therapists, and administrators on the clinical, operational, and financial benefits of Adaptiiv solutions.
• Present scientific, technical, and clinical information to customers, partners, and industry stakeholders.
• Support development of clinical content, including presentations, abstracts, posters, case studies, and educational materials.
• Provide market, customer, and clinical insights to support commercialization, product development, and strategic planning.
• All other duties as required. 

Requirements

Qualifications, Skills & Education Requirements:

• Medical Dosimetrist with a minimum of 3 years of clinical radiation therapy experience or Radiation Therapist with a minimum of 3 years of dosimetry experience.
• Experience with Varian Eclipse Treatment Planning System.
• Expertise with brachytherapy techniques and planning software preferred.
• Industry experience in a sales or customer enablement role.
• Previous experience collaborating with field sales teams and supporting sales is an asset.
• Excellent communication skills, with the ability to present, train, and advise diverse clinical teams.
• Excellent interpersonal skills and the ability to communicate with stakeholders at all levels.
• Effective time-management and organizational skills, including the ability to prioritize workload.
• Written and verbal fluency in English. Other languages are an asset.
• Must live in Northeast US region (CT, DE, DC, MA, MD, ME, NH, NJ, NY, PA, RI, VA, or VT).
• Travel up to 75% (dependent on location).