Description

This position is Remote in Las Vegas, NV. If you are located within 50 miles of 2720 N Tenaya Way, Las Vegas, NV, you will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This position is full time (40 hours per week) working four 10-hour shifts. Employees are required to work during normal business hours of 2:00 PM - 12:30 AM PST. Based on business needs, occasional overtime or weekend work may be required, and may also require occasional onsite meetings as business needs dictate.

We offer 2-3 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Assist RN Case Managers with arrangements related to transitions of care from acute care, sub-acute and skilled facilities.
• Assist in telephone call queue.
• Contact Members and Family Members and collaborate with hospital personnel to exchange information required in the expedition of transition of care.
• Daily update and dissemination of the Discharge Transport Log and any other logs and reports as assigned to all stakeholders.
• Verify insurance eligibility.
• Assist RN Case Managers, RN Supervisor and Manager with tasks and duties as assigned.
• Problem solve routine to complex issues related to inpatient and skilled nursing facility cases.

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience in a healthcare facility, medical office, hospital, or managed care setting
• Knowledge of medical terminology
• Data entry skills
• Basic computer skills in Microsoft applications - Microsoft Excel (creating and updating spreadsheets) and Microsoft Word (creating, updating, and formatting documents)
• Attend onsite training for 2-3 weeks at Las Vegas, NV office
• This position is full-time 40 hours per week (4 days, 10-hour shift). Employees are required to work our normal business hours of 2:00 pm - 12:30 am PST. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

• Knowledge of federal and state laws and regulations applicable to the operating unit

Telecommuting Requirements:

• Reside within 50 miles of Las Vegas, NV office
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Communication skills to effectively interact with members, family members, hospital staff, and internal care teams by phone and email
• Collaboration and teamwork
• Empathy and professionalism
• Problem solving and critical thinking skills
• Attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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